Questions to Ask Before Moving
How Do We Train Our Guys?
By Rob Rimeris
In the world of moving and storage, exceptional customer service is not just about moving items from point A to point B; it’s about ensuring a seamless, stress-free experience for customers. This level of service can only be achieved through comprehensive training and foresight, elements that are deeply ingrained in our company’s ethos.
Rigorous Training for All Roles
Our training program is robust and all-encompassing, catering to every role in the company. For instance, our estimators undergo a specialized training period, learning through a carefully designed program that guides them in providing accurate estimates. The training is not just theoretical; it’s practical, ensuring they grasp the nuances of the moving process.
On-the-Job Training for Movers
The heart of our training lies in preparing our movers, the heroes on the ground. Before they step foot on the truck, they undergo extensive training, starting with a video course from the American Moving and Storage Association (AMSA). But we don’t stop there. Recognizing the need for more comprehensive knowledge, we supplement this with an additional four hours of in-house training. This hands-on training in our warehouse covers crucial skills like wrapping and maneuvering large items in tight spaces, ensuring our movers are well-equipped to handle any moving challenge.
The Art of Moving: Beyond the Basics
Our approach to training is holistic. We understand that moving is an art that requires more than just physical strength. It’s about precision, care, and anticipation of potential problems. Our program is designed to impart these skills, significantly reducing the likelihood of mistakes and ensuring that our movers are prepared for any situation.
Cultivating Team Leaders
The path to becoming a team leader is rigorous and requires years of dedication. Our in-house team leader training seminar is intensive, focusing on avoiding pitfalls and learning from real-life experiences rather than at the customer’s expense. We start team leaders on smaller moves, gradually building their expertise and confidence to handle more complex tasks.
Foresight: The Core of Our Training
The concept of foresight is central to our training. It’s about predicting potential issues and taking proactive steps to avoid them. This skill is vital for our team leaders, who must constantly make decisions in the heat of the moment to ensure smooth operations. Like teaching a child to anticipate the need for soccer cleats, we train our team leaders to anticipate and navigate the complexities of each move.
Our ultimate goal is to shield our customers from the stress and challenges of moving. Our team bears the brunt of the hard work and decision-making, ensuring that our customers can relax, knowing that their belongings are in safe hands.
In conclusion, our comprehensive training program and emphasis on foresight set us apart in the moving industry. We’re not just moving belongings; we’re moving lives, and we do it with the utmost care and professionalism.